# FAQs

Common questions about Syncio

## Can Syncio support bundle products?
[Link](https://help.syncio.co/en/articles/6519761-can-syncio-support-bundle-products)

## Disconnecting Stores
[Link](https://help.syncio.co/en/articles/8988630-disconnecting-stores)

## Syncing & Mapping Products

### How long does it take to adjust inventory on the Source store after a sale?
[Link](https://help.syncio.co/en/articles/4662342-how-long-does-it-take-to-adjust-inventory-on-the-source-store-after-a-sale)

### When does inventory update?
[Link](https://help.syncio.co/en/articles/4662280-when-does-inventory-update)

### I am trying to sync products but it keeps failing. What should I do?
[Link](https://help.syncio.co/en/articles/4662362-i-am-trying-to-sync-products-but-it-keeps-failing-what-should-i-do)

### Why is my inventory number incorrect?
[Link](https://help.syncio.co/en/articles/4662354-why-is-my-inventory-number-incorrect)

### Will I get an email notification for syncing existing products with the Bulk Mapper?
[Link](https://help.syncio.co/en/articles/4662295-will-i-get-an-email-notification-for-syncing-existing-products-with-the-bulk-mapper)

### What should I do if my variants are not matching between my Source and Destination store?
[Link](https://help.syncio.co/en/articles/4662250-what-should-i-do-if-my-variants-are-not-matching-between-my-source-and-destination-store)

### I don't want to sync all the variants from my Source store. What can I do?
[Link](https://help.syncio.co/en/articles/4662242-i-don-t-want-to-sync-all-the-variants-from-my-source-store-what-can-i-do)

### What is copied over when I first sync a product from my Source to my Destination store?
[Link](https://help.syncio.co/en/articles/4642988-what-is-copied-over-when-i-first-sync-a-product-from-my-source-to-my-destination-store)

### How can I prevent all product attributes from being copied over when I sync products from my Source to Destination store?
[Link](https://help.syncio.co/en/articles/4642984-how-can-i-prevent-all-product-attributes-from-being-copied-over-when-i-sync-products-from-my-source-to-destination-store)

### I already have the Source store products in my Destination store, do I still need to sync?
[Link](https://help.syncio.co/en/articles/4641954-i-already-have-the-source-store-products-in-my-destination-store-do-i-still-need-to-sync)

### Can I have new products sync automatically?
[Link](https://help.syncio.co/en/articles/4641941-can-i-have-new-products-sync-automatically)

### Can I hide some of my products that I do not want synced to a Destination store?
[Link](https://help.syncio.co/en/articles/4641917-can-i-hide-some-of-my-products-that-i-do-not-want-synced-to-a-destination-store)

### Do refunds update inventory?
[Link](https://help.syncio.co/en/articles/4641950-do-refunds-update-inventory)

### Multi-locations - 2026 Update
[Link](https://help.syncio.co/en/articles/15724222-multi-locations-2026-update)

## Setup

### Can I change my store from a source store to a destination store?
[Link](https://help.syncio.co/en/articles/4662367-can-i-change-my-store-from-a-source-store-to-a-destination-store)

### How can I swap the store type?
[Link](https://help.syncio.co/en/articles/6057894-how-can-i-swap-the-store-type)

### Does it matter which store is the Source Store vs. Destination Store?
[Link](https://help.syncio.co/en/articles/4662332-does-it-matter-which-store-is-the-source-store-vs-destination-store)

### Will Syncio work with my POS?
[Link](https://help.syncio.co/en/articles/4642973-will-syncio-work-with-my-pos)

### How many stores can I sync?
[Link](https://help.syncio.co/en/articles/4662330-how-many-stores-can-i-sync)

### Does the source have to download the app or can we integrate with an API key?
[Link](https://help.syncio.co/en/articles/4662324-does-the-source-have-to-download-the-app-or-can-we-integrate-with-an-api-key)

### Is there anything I can do to increase my API call limit?
[Link](https://help.syncio.co/en/articles/4662312-is-there-anything-i-can-do-to-increase-my-api-call-limit)

### How does Syncio work when I have multiple inventory locations on the source store?
[Link](https://help.syncio.co/en/articles/4662246-how-does-syncio-work-when-i-have-multiple-inventory-locations-on-the-source-store)

### Does Syncio support Local Pickup?
[Link](https://help.syncio.co/en/articles/4642987-does-syncio-support-local-pickup)

### Is My Store a Source or Destination Store?
[Link](https://help.syncio.co/en/articles/3284157-is-my-store-a-source-or-destination-store)

### Am I a Source or a Destination store?
[Link](https://help.syncio.co/en/articles/4641734-am-i-a-source-or-a-destination-store)

## Platforms

### What platforms can Syncio work with?
[Link](https://help.syncio.co/en/articles/4662267-what-platforms-can-syncio-work-with)

## Planned Features

### Contact & Support
[Link](https://help.syncio.co/en/articles/5596769-contact-support)

### Can I sync my Collection?
[Link](https://help.syncio.co/en/articles/4662316-can-i-sync-my-collection)

## Admin & Billing

### Can I pause my subscription?
[Link](https://help.syncio.co/en/articles/4662360-can-i-pause-my-subscription)

### Who pays for Syncio?
[Link](https://help.syncio.co/en/articles/4641765-who-pays-for-syncio)

### How do I contact the Syncio team?
[Link](https://help.syncio.co/en/articles/4641750-how-do-i-contact-the-syncio-team)

### Source Store Plan Overview
[Link](https://help.syncio.co/en/articles/10189658-source-store-plan-overview)

### Source Store plan examples
[Link](https://help.syncio.co/en/articles/10189672-source-store-plan-examples)

### Source Store Plan Overview - January 6 2025
[Link](https://help.syncio.co/en/articles/10203403-source-store-plan-overview-january-6-2025)

### Source Store plan overview - March 3 2025 (WooCommerce)
[Link](https://help.syncio.co/en/articles/10336710-source-store-plan-overview-march-3-2025-woocommerce)