FAQs

Common questions about Syncio

Can Syncio support bundle products?

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Disconnecting Stores

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Syncing & Mapping Products

How long does it take to adjust inventory on the Source store after a sale?

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When does inventory update?

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I am trying to sync products but it keeps failing. What should I do?

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Why is my inventory number incorrect?

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Will I get an email notification for syncing existing products with the Bulk Mapper?

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What should I do if my variants are not matching between my Source and Destination store?

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I don't want to sync all the variants from my Source store. What can I do?

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What is copied over when I first sync a product from my Source to my Destination store?

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How can I prevent all product attributes from being copied over when I sync products from my Source to Destination store?

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I already have the Source store products in my Destination store, do I still need to sync?

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Can I have new products sync automatically?

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Can I hide some of my products that I do not want synced to a Destination store?

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Do refunds update inventory?

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Multi-locations - 2026 Update

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Setup

Can I change my store from a source store to a destination store?

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How can I swap the store type?

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Does it matter which store is the Source Store vs. Destination Store?

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Will Syncio work with my POS?

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How many stores can I sync?

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Does the source have to download the app or can we integrate with an API key?

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Is there anything I can do to increase my API call limit?

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How does Syncio work when I have multiple inventory locations on the source store?

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Does Syncio support Local Pickup?

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Is My Store a Source or Destination Store?

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Am I a Source or a Destination store?

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Platforms

What platforms can Syncio work with?

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Planned Features

Contact & Support

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Can I sync my Collection?

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Admin & Billing

Can I pause my subscription?

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Who pays for Syncio?

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How do I contact the Syncio team?

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Source Store Plan Overview

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Source Store plan examples

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Source Store Plan Overview - January 6 2025

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Source Store plan overview - March 3 2025 (WooCommerce)

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