# Shopify On Hold Orders and Push Orders

Apps such as upsell apps may need to be pushed manually if they set orders to the new: "On Hold" status

Written by Rayman  
January 28, 2024

As a destination store account using [Syncio order's add-on](https://help.syncio.co/en/articles/4163480-orders-add-on), we wanted to let you know about Syncio and Shopify's " **On Hold**" status for orders.

The " **On-hold"** status may appear for new orders if your store uses 3rd party upsell apps or sales channel integrations like Facebook and Instagram.

For more information, check Shopify's guide for: **On Hold** orders here: [https://help.shopify.com/en/manual/orders/order-status#fulfillment-status](https://help.shopify.com/en/manual/orders/order-status#fulfillment-status)

**Am I affected?**  
Yes, if the following applies to your destination store:
- If new orders on your destination store result in a temporary "On Hold" status

- If you use the Syncio "Automated Push" feature

As a result, you may see some orders in your Syncio app with the status "not pushed"

**How do I push these "not pushed" orders?**  
A bulk order push is available in app. The process only involves 4 clicks. We recommend doing a check daily to check push any unpushed **On Hold** orders

1. Click into " **Orders**"
2. Click on the " **Select All**" check box or select the orders you want to push.
3. Click on " **Push Selected Orders**"

4. Select the method you want to bulk push orders, and click " **Push Orders"**

5. Syncio will then bulk push the orders selected. Refresh the page to check the push order status.

**What's next**  
- Our development team is already working on a feature upgrade to support auto-pushing " **On Hold**" orders created by Shopify or any third party upsell app.
- We will post an update as soon as the compatibility update for " **On Hold**" orders is live.

If you have any questions please feel free to email [support@syncio.co](mailto:support@syncio.co) or drop us a line on messenger chat.