Shopify On Hold Orders and Push Orders

Apps such as upsell apps may need to be pushed manually if they set orders to the new: "On Hold" status

Written by Rayman
January 28, 2024

As a destination store account using Syncio order's add-on, we wanted to let you know about Syncio and Shopify's " On Hold" status for orders.

The " On-hold" status may appear for new orders if your store uses 3rd party upsell apps or sales channel integrations like Facebook and Instagram.

For more information, check Shopify's guide for: On Hold orders here: https://help.shopify.com/en/manual/orders/order-status#fulfillment-status

Am I affected?
Yes, if the following applies to your destination store:

• If new orders on your destination store result in a temporary "On Hold" status

• If you use the Syncio "Automated Push" feature

As a result, you may see some orders in your Syncio app with the status "not pushed"

How do I push these "not pushed" orders?
A bulk order push is available in app. The process only involves 4 clicks. We recommend doing a check daily to check push any unpushed On Hold orders

1. Click into " Orders"

2. Click on the " Select All" check box or select the orders you want to push.

3. Click on " Push Selected Orders"

4. Select the method you want to bulk push orders, and click " Push Orders"

5. Syncio will then bulk push the orders selected. Refresh the page to check the push order status.

What's next

• Our development team is already working on a feature upgrade to support auto-pushing " On Hold" orders created by Shopify or any third party upsell app.
• We will post an update as soon as the compatibility update for " On Hold" orders is live.

If you have any questions please feel free to email support@syncio.co or drop us a line on messenger chat.