Orders not Pushing

Common reasons why an order won't push

Written by Rayman
June 28, 2023

Available only on the Shopify integration

ISSUE: Error over the Shopify API

Sometimes Shopify is unable to process an order push request due to network issues. To prevent errors, Syncio stops the syncing job.

FIX: Click on the order that didn't push and try to push it again manually.

ISSUE: A SKU(s) present in the order is no longer valid.

For a product to be pushed from your order back to the source store as a push order, the sync between both source and destination products must be valid.

FIX 1: SKU mismatch; update the SKU in your copy of the product to match the source store's product. You can use the View Details feature on the Products page to obtain the latest SKUs.

Once the SKU is updated, try pushing the order again.

FIX 2: Unsync and resync the problem product and create a new draft order with the customer's fulfilment details (exclude their email to prevent a duplicate order notification). Mark it as Paid. Then go into the Syncio Orders page to push this order.

Note: Please let the source store know that a duplicate order has been created and add extra stock to account for the duplicate order.