Multilocations for Destination Stores

Guidance on Beta features for Multi-locations Syncing

Written by Rayman
July 2, 2024

Contents:

1) What does it do?
2) How to set it up?
3) Limitations
4) Additional Points to Consider

1) What does it do?

The multi location update for destination stores allows you to choose a location for Syncio to sync stock to your destination store.

Available only on the Shopify integration

For example, if you don't want Syncio to sync to [Location Z] anymore, you can change it to either [Location X or Y].

2) How do I set it up?

1. Log in to your destination store's Syncio app, and click on the [Stores] link on the left.

Tip: You can check your store type by looking at the top right in the Syncio app

2. To activate the Multi-location feature, click on the [Multi-location Inventory] toggle near the top right.

3. You can now assign a specific location on your destination store to sync stock. Click on the drop-down menu for the source store you want to update the location.

Click on the [Change Location] button to confirm your assigned location.

Syncio will also log the change for you to refer to. The log entry will be emailed to your registered email account and appear in the [Syncio Activity Center].

NOTE: You can only change the location for a source store every 20 minutes. If your location change doesn't update, please try again after 20 minutes.

4. You can either wait until Syncio resyncs your stock (usually takes 10 minutes per 100 products), or you can manually resync individual products by clicking on the [Resync] once.

5. Syncio will zero out the inventory from the previous location to prevent oversell.

3) Limitations

• Only one select-able location is currently supported at the moment, and this will be expanded to the Shopify limits soon.

• If you have more than 50 locations. There is a limitation with Shopify API where they are only sending the first 50 locations. Anything beyond that is not visible to Syncio for now.

4) Additional Points to Consider

Deactivating Locations

• Deactivate a location only when all orders associated with the old location have been fulfilled.

• When a location has been deactivated, you need to log back into Syncio to assign a new location to sync.

Syncio Push Orders

• If a line item's fulfillment location is changed to a non-synced location on the original destination store order, then Syncio will block pushing any line items, not from the assigned Syncio location.

• This prevents products from a non-synced location from being pushed.

• This block can be overridden by any of the following:

1. Updating the assigned location to the new fulfillment location.
   2. Updating the fulfillment location back to the synced assigned location on Shopify.

• Changes to the fulfillment locations may cause issues with syncing fulfillment updates such as tracking information. Since fulfillment locations no longer match.