Contact & Support

Have an issue or question about the app? Here's how to contact us and some tips for common issues.

Written by Rayman
August 14, 2024

Email

Reach out to support@syncio.co. It's better to use the in-app chat if you have easy access but email works too!

From the app

Send us a message via the Chat bubble.

Feature Requests

We still have a lot we want to do 💪 If there is a feature you'd like us to prioritize, we'd love to know!

Top Requests ⬇️

We've heard from many of you about the following features, and we're excited to let you know they're on our roadmap. We’ll have updates for you in the near future!

• New platforms. We know not everyone uses Shopify. We are working hard to expand to other platforms such as WooCommerce, Squarespace, and Magento.

• Auto-invoice and collect payment. For those of you using our Order Forwarding add-on, we are working to support invoicing and collection of payment from Destination stores for fulfilled orders.

• Automatically sync new products. When a new product in created in the Source store it will automatically sync to the Destination.

Make a request ⬇️

There are a couple ways you can add your vote for a feature request:

• Send our Support team an email at support@syncio.co

• Visit our roadmap Syncio Feedback (canny.io)

We love to hear from our customer, your input drives our roadmap and product decision process!