How does the sync work?

What triggers a sync?

Written by Rayman
February 25, 2025

Available for all integrations, with the exception of updating a product attribute and pending payment. Currently, Syncio add-ons such as Product Settings add-on are only integrated with Shopify.

Syncio operates on three main rules with how inventory is synced up.

These are the conditions that trigger an automated inventory/ product adjustment:

For the source store:

• A manual inventory adjustment (can be from an inventory transfer).
• An order is created.

For the destination store:

• An order is created (Syncio can be updated to trigger the inventory update only when the order has been marked as paid on request, available for Shopify only).

If a sync is active and healthy then inventory quantities across all connected stores for synced products will match.

Other conditions that trigger a sync:

• Updating a product attribute on the master source product (for example: updating the description, adding a new tag, deleting an image, etc).
• Stock syncs both ways when a refund on a paid order is made.
• Pending orders need to be marked as paid and then refunded before a reverse stock sync can be made.
• Shopify Order Edits: see guide